Frequently Asked Questions
Rental FAQs
What do I do if I lose the inventory sleeve or forget to include a disk with my return?
Please contact us to get the inventory number associated with the selection. This will help our shipping team match the CDs up with your account.
Do I return my rental CDs in the same package they came in?
Yes, please return all rental CDs as they arrived. Do not combine multiple parts or multiple titles in the same package.
What if I have a problem with one of my shipments?
To report a problem with a shipment you received, or if you suspect that your shipment may be lost, simply log in to your account and visit your Rental Shelf. Click on the orange “report” button beside the title in question and follow the prompts
I had reported a rental title lost but later received it.
No problem, enjoy the rented selection at your leisure and return it as usual. We'll log it back into inventory and there won't be any effect on your account. Please just let us know that it was found, either by email or phone, so that we can stop the replacement from shipping if possible.
What is meant by book parts or book selections?
For rental titles longer than 15 compact discs, Simply Audiobooks separates them into multiple shippable selections (or parts), each one no more than 15 CDs. For instance, a 22 CD title will count as 2 selections of 11 discs each. The majority of all audio books published are 15 CDs or less.